31 May 2012 Posted by Paul Burns
This podcast was recorded at the Knowledge12 conference in New Orleans. Knowledge12 is billed as the world’s largest gathering of IT pros dedicated to transforming IT. CIOs to system administrators — and all roles in between — congregated for five days to share proven IT service automation strategies. They learned, among other things, how other IT pros achieve significant and real results with SaaS-based IT management and cloud computing.
In this nine and a half minute podcast, Jimmy Fitzgerald, VP Professional Services at ServiceNow, discusses the role of ServiceNow as a platform-as-a-service (PaaS) offering. ServiceNow is already known as a popular and rapidly growing SaaS-based IT service management (ITSM) solution that provides integrated capabilities across incident, problem, change, service catalog, CMDB and other ITSM functions. By delivering all this functionality through a single, easy-to-use SaaS offering, the company is greatly reducing ITSM product sprawl and achieving strong success displacing traditional software-based offerings.
After discussing a specific project built using the ServiceNow platform, Jimmy touches on the PaaS capabilities which include a shared database, request management, integrated workflows, approval routing & processing, and analytics. He wraps up with some thoughts about how customers are using ServiceNow to manage cloud environments such as Amazon EC2.
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